We are seeking a Workforce Planner (known internally as a Resource Planner) to join ING. As our Resource Planner you will use your proven analytical skills and understanding of Call Centre management to forecast effectively in a constantly changing environment.
This is a unique opportunity where you will be assigned with ownership over end to end forecasting of a portfolio within the business. You will be enabled to develop creative solutions to complex problems and work towards the continuous improvement of processes.
• Formulate short and long term budget forecasts
• Stakeholder management
• Roster creation and management
• Telephony and system administration
The successful candidate will have:
• Minimum 3 years’ experience in a similar role
• Proven experience with hands on forecasting, analysis and interpretation of Contact Centre data trends.
• Experience in workforce management application (desirable)
• Understanding of IVR technology & Telephony Systems (desirable)
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
People of all ages, sexual orientations, cultures and backgrounds are welcome to apply – likewise if you’re an indigenous Australian, or you’re living with a disability, or you have family or caring responsibilities.
Sound like the kind of place you’d feel at home? We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)