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James Visic

112 Morton St Crestwood NSW 2620




30yrs employment at Parliament House , Canberra. Experience in customer service roles within the government sector .Focusing on providing excellent customer service and support to internal and external stakeholders and continuous improvement processes within the working environment.



March 2017 to present

Casual Assembly Attendant , Office of the Legislative Assembly

Perform security and reception duties at entrances to the Legislative Assembly , including :
Security screening of visitors
Issuing of visitor passes
–      Attending to general enquires

–      Respond to security incidents



Provide support services to Legislative Assembly Members and staff, and to staff of the Office of the Legislative Assembly, including  :
–           Receiving and distributing mail and correspondence

–           Carrying out messenger/courier duties

–            Reproduction, distribution and storage of documents

Perform attendant duties in the Assembly Chamber
Assist in preparation of the Chamber and Committee rooms, and the setup of function rooms and other areas in the Assembly building
Maintain first point of contact for public enquries


2002 to 2016 Security Roster Clerk/Scheduler PSL 3, ag Manager Roster Office PSL5, Security Branch


Experience in in the following data bases : 2002 to 2009 PeopleSoft and CHRIS 5, 2009 to 2016 KRONOS and CHRIS 21
Schedule Parliamentary Security Officers (PSS) to 24hr shifts
Process PSS officers annual leave, personal leave, long service leave.
Assist PSS officers with pay enquiries
Database entry
Perform administrative services to assist security operations
Liaise with DPS Facilities and Catering company regarding functions , provide security waivers and security quotes
Organise staffing requirements  for VIP visits eg USA Presidential Visit
Work in small team environment, focusing in attention to detail
Conduct Quality Assurance checks on schedules, daily  rosters/point rosters,  timecards in database
Assist with Security risk assessing when experiencing staff shortages
Ensure daily and weekly deadlines are met



1986 to 1987 Senate Attendant, Department of The Senate.

Perform Senate Attendant duties , delivering mail and newspapers  to Senator Suites
Mail delivery to departmental offices
Senate Mail Room
1987 to 2002 Parliamentary Security Officer, Security Branch , Department of Parliamentary Services.


Provide protective security for Senators, Members, Parliamentary  staff, members of the public and visitors to Parliament House
Exercise delegated powers and authorisations
Respond to emergency situations
Provide first aid services
Assist visitors to Parliament House through the provision of security services
Keep Team Leaders informed of operational and procedural issues as appropriate
Perform administrative services as per required
Loading Dock Security, screening all mail to building
Trained in the Parliamentary Security Operations Room
Trained as Team Leader , primarily  performed Team Leader duties at The House of Representatives Gallery during Sitting weeks
Worked for 12 months as Senate Attendant  , worked as Chamber Floor Attendant during Sitting periods and Senate Mail Room during Non Sitting  weeks.

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