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Professional Objective

 

To contribute positively to the socio-economic status of Australia and its people, within a corporate entity that provides for unlimited personal development and healthy team dynamics. Excellent communication and interpersonal skills.

 

 

Professional Experience

IT Easy Pty Ltd

May 2018 – Till Date

Service Desk Analyst

 

Responsibilities

 

●        Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues

●        Create tickets based on the end user request

●        Provide technical support for 3000 number of diverse users nationally and internationally across multiple devices and platforms

●        Resolve issues remotely via phone or apps like team viewer

●        Handle an average of 25 calls per day on average.

●        Resolve 85% of calls within company’s SLA requirement of 15 mins

●        Prioritize and escalate issues where required

●        Install, configure and modify hardware and software to ensure optimal performance

●        Plan and lead training sessions for new and existing users

●        Monitor, log and track all phases of help desk support

●        Take on Projects where ever possible

●        Provided first-tier to second-tier support and troubleshooting for technology products and applications

●        Performed physical set up of desktop hardware and software

●        Served on team installing hardware and software upgrades (patch management)

●        Managed inventory and tracked all hardware and software used

 

 

 

 

 

 

Tech Guard Security (Security Division of SPOTLESS SERVICES AUSTRLIA)

 

November 2014 – April 2018

(Security & Logistics Personnel)

 

PATRICK AUTOCARE (PAC) – DAPTO & BederoShaw

 

 

Responsibilities

 

•       Liaison between PAC management and TGS.

•       Providing High Quality Front line Customer Service.

•       CCTV monitoring.

•       Control movement of persons, vehicles, goods and company property inflow and outflow from PAC.

•       Final identification-Inspection of new vehicles scheduled for dispatch across Australia on delivery trucks before processing off-site.

•       Initial contact for courier and other such receivables for PAC.

•       Ensuring effective and efficient undertaking of daily security operations for PAC sites.

•       Undertaking of foot patrols of PAC sites at regular and random intervals.

•       Efficient use of electronic monitoring equipment.

•       Timely and efficient response to requests of client’s staff.

•       Ensuring health and safety procedures of PAC are adhered to at all times.

•       Attending to verbal and written instructions as laid-out by company S.O.P. Details of all incidents logged in Daily Occurrence reports, with dates, times and nature of incidents.

•       Communicating and confirming the implementation of security and controls as laid down by TGS.

 

BALGOWNIE Hotel

2013-2015

 

Barista

 

●      Team member of customer service representative.

●      Handling cash register.

SOUTHERN CROSS SECURITY PTY LIMITED

2013- 2014

(Security Officer)

 

Responsibilities

 

•       Team member in crowd control activities for clients at private and corporate events.

•       Provide security at RSL clubs and customer interaction.

•       Static guard activities for clients at both residential and corporate locations.

 

Art of Catering

 

2012-2013

Barista

 

●      Team member of customer service representative.

●      Serving drinks and food.

●      Handling cash register.

 

ISS FACILITY SERVICES AUSTRALIA PTY LTD

2012- 2013

 

Responsibilities

 

●      Team member in traffic and crowd control activities at Airport Link Brisbane.

●      Static guard activities at construction site and monitoring WORK HEALTH AND SAFETY.

●      Record and data maintenance.

 

U.S.DENIM MILL PVT LTD, LAHORE, PAKISTAN

2009- 2011

Assistant Manager (Dyeing Department)

 

Responsibilities

 

●      Production calculation.

●      Rostering duties.

●      Inventory and stock management.

●      Creating daily departmental briefings for the General Manager.

●      Creating, updating and archiving job sheets.

●      Liaison to HR department for new recruitment and training of new recruits.

●      Attending daily managers meetings.

●      Liaison between various departments (internal customers).

●      Quality control, Quality assurance and Process control.

●      Research and Development (RnD) of new orders.

●      Allocation and time management of mechanical equipment.

●      Production and down time calculation of the machine.

●      Monthly Stock taking and supervising regular mechanical maintenance.

●      Reviewing daily reports by shift supervisors.

●      Monitoring WHS and maintaining ISO9001 standards.

 

Education

 

●      MASTER OF ENGINEERING MANAGEMENT

2014

UNIVERSITY OF WOLLONGONG

 

●      MASTER OF MINING ENGINEERING

2013

UNIVERSITY OF WOLLONGONG

 

●      Certificate IV in Front Line Management

2012

AUSTRALIAN INSTITUTE OF MANAGEMENT AND TECHNOLOGY, BRISBANE, QLD.

 

●      Certificate IV in Business Management

2011-2012

HOLMES COLLEGE, BRISBANE, QLD

 

•        B.SC Honors (TEXTILE ENGINEERING)

2004 – 2009

NATIONAL TEXTILE UNIVERSITY, FAISALABAD, PUNJAB State, PAKISTAN.

Languages

 

Excellent commands of:

 

•        English

•        URDU

•        PASHTO

•        HINDI

•        AFGHANI

•        PUNJABI

 

 

Technical Proficiency

 

•               Engineering Australia certified Engineering Technologist

•               Microsoft Planner

•               Adept with Microsoft Office suite.

•               MS PROJECT

 

Core Competencies

●        Organizational and planning skills

●        Attention to detail

●        Communication skills

●        Customer-service orientation

●        Problem analysis and resolution

●        Adaptability

●        Flexibility

●        Stress tolerance

 

 

 

 

 

 

 

Other Experience

 

TRAININGS/SEMINARS

 

 

•               2015     Certificate in First Impressions                                      Spotless Australia

•               2015     Certificate in Getting Involved in Personal Risk              Spotless Australia

•               2015     Certificate in Professional Behaviors Program                Spotless Australia

•               2015     Certificate in Safe Manual Tasks                                   Spotless Australia

•               2015     Certificate in Safety at Spotless                                     Spotless Australia

•               2015     Certificate in Environmental Awareness                          Spotless Australia

•               2015    Certificate in Spotting and Reporting Hazards                  Spotless Australia

•               2012     Airport link Brisbane WHS and Operations induction       John Holland/ISS Security.

 

 

This is a demo store for testing purposes — no orders shall be fulfilled. Dismiss